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Suunto Mosquito problem - help anyone?

Suunto Mosquito problem - help anyone?

Post Number:#1  Postby AyahLang » Thu Nov 29, 2007 5:43 pm

[-( [-(
Hi all,

My Mosquito does not log dives anymore. Even if the memory bank is full, as I understand it, it's suppose to recycle old log. Does anybody else with Mosquito has this problem? Is there a way to 'factory-reset' the thing?

Any suggestions? Any recommendations as to whom I can send it to quote for effective but cheap-cheap repair/servicing?

For 5 years, it took care of me. Never failed me. Worked fine. And, please don't advice me to get new D6, or D9, (or the new D4), or Oceanic Geo, or Mares whatever. When I korek my tabung last night, only heavy with dust...

Tq.

masdiver
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Re: Suunto Mosquito problem - help anyone?

Post Number:#2  Postby I-NSC » Thu Nov 29, 2007 10:50 pm

Why not contact Finland (Suunto Headquarters) and see if they can assist?

Since warranty is over (more than 2 years) you can ask them to check by shipping it to them.

http://suunto.custhelp.com/cgi-bin/suunto.cfg/php/enduser/std_alp.php?p_sid=EWXpiYRi

Hope this helps.
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Re: Suunto Mosquito problem - help anyone?

Post Number:#3  Postby AyahLang » Thu Nov 29, 2007 11:28 pm

I already engage their help desk, and they recommended getting it to an agent. I'm just trying my luck to see if there is a simpler solution. I've gotten a couple of PMs with suggestions, so I got something to try for now. But thanks so much for the suggestion, anyway.
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Re: Suunto Mosquito problem - help anyone?

Post Number:#4  Postby ikan » Thu Nov 29, 2007 11:48 pm

The local agent for Suunto Dive Computer in Malaysia is A&L ... Their office is in Sect 14 PJ ... u can try them.
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Re: Suunto Mosquito problem - help anyone?

Post Number:#5  Postby I-NSC » Fri Nov 30, 2007 2:04 am

Hope it goes well for you. Was it a generic reply? Did you mentioned that it was 5 y.o.?

Coz warranty is usually 2 years and the agent may/may not want to handle the case for you.
But if the agent don't warranty it, then it is back to Finland I guess.

Cheers and best of luck to resolve it soon.
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Re: Suunto Mosquito problem - help anyone?

Post Number:#6  Postby AyahLang » Wed Dec 12, 2007 3:22 pm

Hi all,

I managed to contact someone who has serviced Suunto dive comp. The likely cause of the problem is potentially on the circuit board itself. Replacement of that module will cost close to 50~60% of the current best offer price. And therein, lies the conclusion.......  :crybaby2: :sad10:

Reason for failure? One can never really tell for sure. But I have a strong suspicion that my 3rd party pc-connector was the culprit. There may have been a slight variation of voltage flow to-from the pc that 'burned' some memory-related component, causing it not able to record.

Lesson learned: be too cheap skate, pay for it later.....
Second lesson: buy ori... (with some exception, of course......  :D :D)

The dive-comp is now as good as any dive comp, except without logged memories. Have to manually transfer dive data/profile at every end of dive. I wonder how much would one want to pay for this? ;) ;)

Anyway, thank you all for all the input and feedback..
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Re: Suunto Mosquito problem - help anyone?

Post Number:#7  Postby Scuba Dynamics » Wed Dec 12, 2007 3:51 pm

Hi masdiver,

That sounds like one of the factors that could have caused your problem but no worries as we are expecting our next batch of Mosquito's any day now.
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Re: Suunto Mosquito problem - help anyone?

Post Number:#8  Postby AyahLang » Wed Dec 12, 2007 4:36 pm

Instead of Mosquito, how about D4? Are you bringing in D4? What the retail price like? I heard D4 is the 'replacement' for Mosquito..
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Re: Suunto Mosquito problem - help anyone?

Post Number:#9  Postby Scuba Dynamics » Wed Dec 12, 2007 5:37 pm

I have just confirmed that the Mosquito DC will not be discontinued yet as the D4's are not expected to be in our market region until March of 2008, AT THE EARLIEST and is expected to be fairly pricey.

We will be doing a promotion for the Mosquito DC as soon as stocks arrive in the next day or two and this "promo" will be very attractive indeed - rest assured.

We are also expanding our inventory with some new (to Malaysia) products so keep your eyes open for this in the near future.

Cheers.
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Re: Suunto Mosquito problem - help anyone?

Post Number:#10  Postby derwin » Wed Feb 20, 2008 1:26 am

Wanna share my problemo too. Got a Suunto mozzie for a few months and has used it for 2 dive trips. On my 3rd trip before Christmas 07, my Mozzie statred logging dives even before my 1st dive. Yes, it was logging dives on land and din't stop logging until it max out.
I hope someone can offer a comment about the situation. I am contemplating not waiting the few month for the repair and just get a new one...
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Re: Suunto Mosquito problem - help anyone?

Post Number:#11  Postby bijan » Wed Feb 20, 2008 1:50 am

derwin wrote:Wanna share my problemo too. Got a Suunto mozzie for a few months and has used it for 2 dive trips. On my 3rd trip before Christmas 07, my Mozzie statred logging dives even before my 1st dive. Yes, it was logging dives on land and din't stop logging until it max out.
I hope someone can offer a comment about the situation. I am contemplating not waiting the few month for the repair and just get a new one...


wah..it was logging even when its not wet..on land oso can deco..hehe
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Re: Suunto Mosquito problem - help anyone?

Post Number:#12  Postby Snafu » Wed Feb 20, 2008 2:48 am

derwin wrote:Wanna share my problemo too. Got a Suunto mozzie for a few months and has used it for 2 dive trips. On my 3rd trip before Christmas 07, my Mozzie statred logging dives even before my 1st dive. Yes, it was logging dives on land and din't stop logging until it max out.
I hope someone can offer a comment about the situation. I am contemplating not waiting the few month for the repair and just get a new one...


Could be the wet sensor problem...have it sent for service.

Do share with us once u confirm the problem.

Thanks.

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Re: Suunto Mosquito problem - help anyone?

Post Number:#13  Postby derwin » Wed Feb 20, 2008 11:29 am

wah..it was logging even when its not wet..on land oso can deco..hehe
[/quote]

Yah man, according to my mozzie, I mati long time ago alrdy...hehe

Will try to get feedback about the problem from the service center but that would take a few months cos it is at Finland...
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Re: Suunto Mosquito problem - help anyone?

Post Number:#14  Postby CK » Wed Feb 20, 2008 1:18 pm

derwin wrote:wah..it was logging even when its not wet..on land oso can deco..hehe


Yah man, according to my mozzie, I mati long time ago alrdy...hehe

Will try to get feedback about the problem from the service center but that would take a few months cos it is at Finland...
[/quote]

I got the same problem like you. I send it to A&L & they forward to Finland.
In the end they replace me with a new one as mine was still under warranty.They didnt explain why that happen but just said it cannot be repaired
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Re: Suunto Mosquito problem - help anyone?

Post Number:#15  Postby ikan » Thu Feb 21, 2008 2:05 am

CK wrote:
derwin wrote:wah..it was logging even when its not wet..on land oso can deco..hehe


Yah man, according to my mozzie, I mati long time ago alrdy...hehe

Will try to get feedback about the problem from the service center but that would take a few months cos it is at Finland...


I got the same problem like you. I send it to A&L & they forward to Finland.
In the end they replace me with a new one as mine was still under warranty.They didnt explain why that happen but just said it cannot be repaired
[/quote]

That is how it usually is ... Nobody is authorised by Suunto to tinker with the circuit board or sensor on the dive com .. Any malfunction with those it shall be sent back to Finland for investigation and repair

I would strongly suggest u send it back to either the dealer you brought it from or to A&L direct ...
if u are going to be dumb, u better be tough ....
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Re: Suunto Mosquito problem - help anyone?

Post Number:#16  Postby Leafy » Thu Feb 21, 2008 9:35 am

My Suunto Stinger is also acting weird and now I'm not using it anymore until I get it fixed by Suunto.

I'm wondering now, would we able to get reduction of charges if we send them together (2 or more faulty Suuntos) for electronic service in Finland? I know freight charges are by weight, but it's still cheaper to send a few comps in one box then individually.
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Re: Suunto Mosquito problem - help anyone?

Post Number:#17  Postby ikan » Thu Feb 21, 2008 11:33 am

Yusmar wrote:My Suunto Stinger is also acting weird and now I'm not using it anymore until I get it fixed by Suunto.

I'm wondering now, would we able to get reduction of charges if we send them together (2 or more faulty Suuntos) for electronic service in Finland? I know freight charges are by weight, but it's still cheaper to send a few comps in one box then individually.


I am not sure whether they accepted individual shipment ..

As inter-border transaction is quite sensitive in this region, USUALLY they only accept such claims from the authorised dealer of the particular region. I know for sure that they will check where it is bought and when and if it does not tally with their consignment, they have the right to refuse the warranty claims.
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Re: Suunto Mosquito problem - help anyone?

Post Number:#18  Postby derwin » Thu Feb 21, 2008 11:50 am

Yup. Thanks for the advice guys.

Returned my Mozzie to the dealer yesterday to have it shipped to Finland for repair. So for now, I'll be manual again this March when I explore the Perhentian waters.
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