Diving Emergency Contacts
DAN 24-Hour Emergency Hotline Numbers
DES Australia(funded by DAN) 1800-088 200 (toll free within Australia – English Only) +61-8-8212 9242(from outside Australia – English Only)
DES New Zealand (funded by DAN) 0800-4DES 111 (within New Zealand – English Only)
DAN Asia-Pacific Philippines 02-632 1077(within Philippines – English & Filipino)
DAN Asia-Pacific Malaysian Hotline 05-681 9485 (within Malaysia – English & Malay)
DAN Asia-Pacific Korean Hotline 010-4500 9113 (Korean & English)
DAN Asia-Pacific Chinese Hotline +852-3611 7326 (Chinese & English)
Singapore Naval Underwater Medical Centre +65 6758 1733 (English & Chinese)
DAN America +1-919-684 8111 (collect)
DAN Europe +39-06-4211 8685
DAN Japan +81-3-3812-4999
DAN Southern Africa 0800 020 111 (internal) +27-11-254 1112
Purpose of This Call?
· To obtain rapid medical advice from a doctor or medic trained in diving medicine. The doctor/medic will assess the situation and advise what immediate course of action should be taken.
· The doctor/medic will generally advise whether the person needs to go to a local hospital for assessment or whether an evacuation is required.
Note: It is important to understand that this doctor/medic generally will not make the arrangements for any evacuation or local transportation for most divers. For DAN Members the doctor/medic should assist the injured diver to make contact with DAN Asia-Pacific and/or TravelAssist to arrange an evacuation if required.
To this end it is important to provide the doctor/medic with your DAN Membership details if available and request that they contact DAN.
Calling an Emergency Medical Hotline
· The Hotlines are generally not toll-free (except for the DES/DAN line within Australia and
New Zealand).
· The caller should try to ensure that he/she has ample money or a phone card with sufficient credit for the call.
· If no money is available, or if there is difficulty in accessing the diving emergency line, a Member can make a collect call to TravelAssist (+1-919-684 3483) who would take the details and may be able to connect the caller to the diving hotline.
· If the other options are not accessible for some reason, the Member can contact the
DAN Asia-Pacific Office on +61-3-9886 9166 (BH) or +61-3-8508 9958 (AH) (collect if necessary) and we will endeavour to arrange the necessary contacts.
Go to Step 2 – Call DAN TravelAssist if an Evacuation is Required
Step 2 - If advised to, call DAN TravelAssist
If the doctor/medic advises that an evacuation is required, then DAN TravelAssist must be called. It is the Member’s responsibility to make this call. However, the consulting doctor/medic may agree to make this call for the Member if requested to do so. This is done by dialling the USA direct on
+1-919-684 3483 or by using the international operator to put through a COLLECT call to Durham, North Carolina, USA on 919-684 3483.
DAN TravelAssist is an Assistance Company with offices throughout the world. It will make any arrangements to assist in the retrieval or treatment of a DAN Member.
The DAN TravelAssist operator will initially take details of the Member, including name, membership number, description of accident, location and contact numbers. They will also need to know which diving hotline, if any, has been used to provide medical advice so that they can confirm the diagnosis with a dive physician.
DAN TravelAssist will verify the membership, contact the doctor to confirm that evacuation is required, and either arrange or authorise payment for an evacuation. The operator will then continue to liaise with the Member and others involved in facilitating an effective transfer
Malaysia
Dr. Lee : +605 chamber
: +6012 5068947
Dr.Yusof: +6019 6627390
Dr. Nazari: +6019 5774071
Singapore
Dr. Michael Ong : +65 8100 2239
Camden Medical Centre : +65 6732 8552
Tan Tock Seng Hospital : +65 6355 9021/+65 6355 9022
Updated : 13/02/08
